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1. What technology is CIK home phone using?
2. What requirement do I need to use CIK home Phone?
3. What should I do if called people cannot hear me?
4. What should I do if I cannot hear the caller?
5. What should I do if I cannot make long distance call?
First, please confirm the dialing method is correct: North American long distance: 1 + phone / mobile number; other international long distance: 011 + country code + city area code + phone number or: 011 + country code + mobile phone number
If your dialing method is correct, but you hear the voice prompt "The number you dialed is not valid", it means that your long distance function is locked or the number of minutes has reached the credit limit. At this time, you need to check whether the account has due payment. After you use a credit card and paid the fee online, the long distance function will be automatically unlocked. In addition, you can also contact our customer service to unlock the long distance function or adjust the maximum duration of the call.
If your dialing method is correct, but you only hear busy tone or hear no sound, you can try to test this number using another phone or mobile phone. If the number is correct and you cannot get through, you can contact our technical support team, available 24/7 hours.
6. What should I do if my CIK Home phone is not working?
If your home phone is not working, please check if your Internet is working or not.
If your Internet is working properly but the CIK home phone does not work, please check the device connection mode. The modem needs to connect to the Internet /Wan port of the phone box first, then the LAN port of the phone box need connect to the LAN Port/ computer or Internet port/your router. The phone set need connect to Phone1 port on phone box. If you are using a wireless phone, try testing with a wired phone first.
If you are using a three-in-one combines network device, with phone and wireless Internet access. Please make sure the phone is directly connected to the phone 1 port of the phone box (not the DSL interface).
If you have tried all of the above, but the phone still does not work, please contact our technical support.
7. Why I cannot call outside but I can receive call?
First, please check if your phone has been set to pulse mode or Tone mode. The VOIP Phone Box is not working under pulse mode.
In addition, if you using your own wireless router, please remove the router and connect the WAN port of the phone box directly to the modem. The phone set is connected to the Phone1 of phone box. Then restart all devices and check if the phone is working properly.
If you have tried all of the above, but the phone still does not work, please contact our technical support.
8. Why I can call out but cannot receive call?
If this is your first time use the CIK Home Phone Service, you can test it by your cell phone. If the number cannot be dialed, please contact customer service to verify the number.
If you porting a phone number ( from another company) to CIK and the day is Porting Target day, please wait until the next day, because the system needs to complete the background configuration on the same day.
If you tried to contact a third party company to transfer the number from CIK, please contact the company.
If you have tried all of the above, but the phone still does not work, please contact our technical support.
9. Why after I transferred my number from another company to CIK, all my friends in that company cannot call me?
10. Why my CIK home phone has static noise?
Please check if your phone box is connected by a phone wire to the wall jack?
If you are using a cordless phone, please check if the battery is low or you can try a wired phone.
Check to see if the power adapter for your phone box matches the model we have provided you.
If you have tried all of the above, but the phone still has current noise, please contact our technical support.
11. Can I use CIK home phone outside CIK Network?
12. How do I know my phone number?
13. Can I add 2nd phone number?
14. Can I get an oversea number?
15. Which cities are included in the home phone calling areas?
16. How do I keep my existing number?
17. How do I make international call?
North America long-distance call: 1+ phone/mobile number.
Other international call: 011+ country code + city code + landline phone number or 011+ country code + cell phone number.
18. How do I make domestic calls in Canada?
19. Can I use third party long distance service on my CIK home phone?
20. When I’m moving, do I need to notice CIK?
If you only have home phone service, you don’t need to notice us in advance before you move to a new address. However you must login from my CIK account to change 911 address to keep it up to date to avoid wrong address provided during emergency situation.
If you have other service such as internet service, please give us at least 15 days’ advance notice to arrange internet moving.
21. Does CIK home phone support Fax?
We do support Fax but with the following limitation:
· Sending and received fax is supported within CIK network for major cities in Canada but generally Fax over IP is not reliable as traditional landline and CIK has no liability to guarantee fax is always working via CIK residential VoIP phone.
· Sending fax to oversee might work or might not and it is not guaranteed;
company issue.
22. Does CIK home phone support alarm system?
23. Does CIK home phone support ATM machine?
24. Does CIK home phone support Buzz Code?
25. How do I use 911?
CIK supports E911 and if you have emergency, you can dial 911 to get connected to the E911 centre. However you must make sure your home address registered with us is correct and you should not block your caller ID.
If your internet is not working, your CIK home phone would not work. So please make sure you always have a backup cell phone for 911 calls. Please read CIK terms about the limitation of E911.
26. Can I use a non-CIK phone box?
27. How do I install my CIK Home phone?
28. Can I use CIK home phone for all the wall jacks in my house?
29. How many phone sets I can use?
30. How to use call forward?
The Call Forwarding feature redirects incoming calls to pre-set phone numbers. Currently, you can only transfer to 1+ phone numbers and countries such as China, Hong Kong, Taiwan, Vietnam, and India. Call forwarding is also controlled by your account's long distance settings, and if you set up a call to transfer to a long distance number, it will be charged at the long distance rate.
Manually for set up call forwarding feature from a CIK phone:
Transfer all: press 72*+1+phone number+#, (press 73* cancel)
Busy transfer: press 74*+1+phone number+#, (press 75* cancel)
No answer transfer: 76*+1+phone number+#, (press 77* cancel)
If you are not convenient to set up through the above operations, you can call technical support and complete the remote setup.
31. How do I use call waiting?
32. How do I set up do not disturb feature?
When this feature is activated, all incoming calls will be rejected.
Activate: *84#
Deactivate: *85#
Warning: Using this feature will cause you being unable to receive any calls.
33. How do I block Anonymous?
This feature allows you to block incoming calls without a caller ID and prevent some malicious calls.
If you need to activate this feature, please apply through your CIK online account.
warning:
Using this feature will prevent you from receiving any calls that do not have a caller ID displayed.
34. How do I block one specific number?
35. How to use voice mail?
36. Can I block caller ID?
This feature allows you to block your number when making a call so that the recipient cannot see your number.
You can activate and use this feature at any time. Just press the phone button 67*+1+the other party's phone number.
37. Can I see incoming caller Name?
This feature allows the called party to view the caller's name easily before answering the call.
First of all, your phone set must support caller ID display feature.
Second, the ability to display the other party's name also depends on the caller's phone company and your phone's settings.