1. What technology CIK Digital TV is using?

CIK Digital TV is based on internet technologies, all the TV signals are coming via IP.

2. How do I connect my local TV box to TV?

For all TV's input mode must match the correct output mode of set-top box, AV as AV and HDMI as HDMI. Most TV has one or more HDMI port, and they are marked with num. There is a "TV / Video", "Input" or "Source" button on the TV remote to control the video input and switch, such as HDMI 1, HDMI2…AV1, AV2

3. How do I connect my Local TV box to internet?

1> Ethernet Cable Connection (Recommend )
Plug the Ethernet cable into Lan/Ethernet port of Modem/ Router, and the other end plug into the IPTV Box RJ5 port.
2> Wi-Fi Connection (No Recommend )
(MC100/ MC300 /ATV1200/ATV1220/N-3333S / LE-16-DV6500 Box The same)
Wi-Fi connection is disabled in the factory settings; want to use Wi-Fi connection need to disable Ethernet, and then enable Wi-Fi by toggling the ON/OFF switch at the upper right corn of screen.
Setting -> Wi-Fi->Select SSID->Input wireless key->connect
Wi-Fi Setting , complete wireless key input, press “Back” key to hide keyboard
Show password, and confirm the wireless key correct then connect.
After done wireless key input, press “Back” button on the remote to close the keyboard, then click “OK” to connect.
MB101/102/201 Box
Wi-Fi setting, Menu ->Setting---> Network Setting----->WLAN Setup

4. How do I connect my local TV box using Wi-Fi?

1> Ethernet Cable Connection (Recommend )
Plug the Ethernet cable into Lan/Ethernet port of Modem/ Router, and the other end plug into the IPTV Box RJ5 port.
2> Wi-Fi Connection (No Recommend )
(MC100/ MC300 /ATV1200/ATV1220/N-3333S / LE-16-DV6500 Box The same)
Wi-Fi connection is disabled in the factory settings; want to use Wi-Fi connection need to disable Ethernet, and then enable Wi-Fi by toggling the ON/OFF switch at the upper right corn of screen.
Setting -> Wi-Fi->Select SSID->Input wireless key->connect
Wi-Fi Setting , complete wireless key input, press “Back” key to hide keyboard
Show password, and confirm the wireless key correct then connect.
After done wireless key input, press “Back” button on the remote to close the keyboard, then click “OK” to connect.

5. How to use remote controller for local TV?

ATV1200/1220
MC100/MC300/MB101 Box

6. Why does my local TV ask login username and password?

Two possibilities: got a wrong box or not active in our system yet.
Please call our customer service to verify IPTV SN and MAC if correct as your device information.

7. Why does my local TV stop at the TV guide?

Cannot watch local channel, Can see channel Logo on left of screen and click channel no picture show out. It mostly caused by your IP is not authorized, local TV is only supported by CIK’s internet.
Solution:
  • If you’re using others’ internet, or the box was taken to other place, please switch to CIK internet.
  • If you’re not sure and do using CIK’s internet, try open this web http://www.whatismyip.com and write down the IP address.
Then call our support.

8. Can I use my local TV box outside CIK network?

Sorry, you can not use your Local TV box outside CIK network due to the CRTC BDU license and copyright, it can only be used at the specific address within CIK BDU license coverage.

9. How do I watch oversea TV from my local TV box?

Under Local TV, Press “Home” key, choose “TV””CNATV” for Chinese TV
Under Chinese TV, Press “Home” key, choose “TV””TV Guide” for Local TV

10. What oversea TV program available from CIK Oversea TV box?

Because CIK oversea TV box is based on Android system, so you can use it to watch those popular applications as long as it can be installed such as Youtube, Netflink, PPS, PPStream, CNATV etc. CIK is not responsible for providing support to those applications. You might contact those providers regarding their program support.

11. How to install and use CIK TV?

12. How do I use remote controller for Oversea TV box?

ATV1200/1220
MC100/MC300/MB101 Box
N-3333S/LE-16-DV6500 ---Local TV Box

13. Why my TV is showing black screen?

Please check the following if your TV screen is black:
  • Check if your TV is turned on
  • Check if the HDMI or AV cable connected properly
  • Press the INPUT button on your TV remote controller to select right HDMI input
  • Check if your CIK TV box power turned on
  • Press HDMI/AV button on CIK remote controller several times to see if the CIK TV box set to wrong mode
You can contact our tech support or bring the TV box to the closest support centre to inspect if you have done the above and not able to get the issue solved.

14. Why my TV is always buffering?

Ethernet connection is strongly recommended for IPTV since it’s a more stable connection and avoids video buffering. Customer can locate the TV box closer to a router, or use a long cable to connect the TV to a router, or use a Power line to extend connection.
So far do not find any IPTV Box issue cause loading issue, most time is the speed issue.
  • Firstly need to check with customer if exist the slow speed issue with customer internet
  • Ethernet connection, Please make sure the WI-FI is turned off. MC300 Box, per experience some tickets Ethernet connection got loading most time, and changed to WI-FI worked well.
  • Wi-Fi connection, if the wireless drop frequently, please change a wireless channel on router
  • Wi-Fi signal weak, please use a Wireless extender like a D-Link DAP-1320 to cover a wider range. Or use a Power line as the following figure.

15. How to install TV box

16. How to switch between Local and Oversea TV

1. Under Local TV, Press “Home” key, choose “TV” ”CNATV” for Chinese TV
2. Under Chinese TV, Press “Home” key, choose “TV” ”TV Guide” for Local TV

17. How to operate CNATV, Chinese channels?

MB101/102/201 Box-- Linux System
Turn on Box and internet connection fine, TV will play programs directly.
Press F1(Red button) for live channels, customer will see the channel list on the left side of TV screen, use “Up(▲)" “Down(▼)", "Left (◄)""Right (►)" 4 arrow keys to select channels, then press “OK” button to watch TV.
F2 (Green button) for watch back channels which was 48 hours.
MC100/MC300/ATV1200 -----Android System
Turn on Box, and will enter Home Page, there is CNATV icon, select it and press OK to watch. F1 (Red button) for live channels and F2 (Green button) for watch back channels.

18. How to operate Local TV

Turn on Box and will enter the TV guide page, use “Up(▲)" “Down(▼)", 2arrow keyto select channels, then press “OK” to watch TV.
Press “Home ” key, choose “TV”-- ->”CNATV” for Chinese TV .Customer first time to use CNATV App, have to download and install it once.
Press “Home ” key, choose “Apps” Customer can explore more apps links.Customer need to download and install it one time, before using them.

19. How to switch between local TV and CNATV

Under Local TV, Press “Home” key, choose “TV”->”CNATV” for Chinese TV
Under Chinese TV, Press “Home” key, choose “TV”->”TV Guide” for Local TV

20. Black Screen issue

First, you need to check from customer account, device, find out the TV STB box type, then look at the correct box solution:
Check IPTV Box is Power on, box indicator light is blue. If the light is red or off, request cx turn on Box.
Box worked before, somehow it turns black screen. Check what kind of cable does customer use HDMI or AV. If HDMI cable, check with customer by TV remote and make sure select right input mode like HDMI1 or HDMI2..., If AV cable please choose AV1, or AV2… by TV remote. If choose the right signal input mode but issue persists, customer can visit our office for testing with full accessories like: Power Adapter, Remote control, IPTV Box and HDMI/AV cable. For long distance customer assign ticker to Box replacement, please confirm the mailing information with customer.
MB Series: MB101/102/201
If still not works, Switch IPTV output Mode, star up box for around 5 mines, Press “Menu” button then “Switch/AV” on IPTV remote.

21. MC100 Box standby for a while can nor turn on

MC100 Box cannot be turn on by remote after standby for a while or overnight, have to unplug the power then power in to start it.
Solution: Customer can visit office for box with replacing or long distance Customer, we can mail one for customer, please verify the mailing information with customer.

22. MC100 Box stops on CIK TELECOM logo page or Android or Robot page

Power on MC100 Box and stop on screen of CIK TELECOM logo or android words or android robert all the time, over 10 mines still cannot forward to next step.
Solution:
Guide customer do a Factory hard reset: use a Pin to hold the reset when power on box, the indication light is blue +purple. The light will be blinking and reload image, light will be off once done image loading.
Fail to do solution 1, Customer can visit office for box reimage or long distance customer, please assign ticket to Box replacement.

23. MC100 Error 311/ 211

Login CNATV, authentication fail and TV show up “Error 311” or “Error 211”.
Please check device Status is active or deactivate, if deactivate my service was cancel or replaced a new Box, old box was deactivate. Check tickets or notes detail.
If Box is active status, need to check IPTV Box MAC address with customer and get the correct Mac, and then do the Mac changing. How to check STB mac address:
Press “Home” ->“Setting” -> ”Ethernet”, Mac address: 00:F1: CC: C0:F0:00

24. MC300 Box

Box light status: Net ->Green, Status-> Red all the time.
Its Box issue can guide customer do a Factory hard reset, if you can’t escalate a ticket to Level 2. If level 2 fails to do that customer can visit our office for testing with full accessories like Power Adapter, Remote control, IPTV Box and HDMI/AV cable. For long distance customer assign ticker to Box replacement, please confirm the mailing information with customer.

25. TVOD (watch back) channels not work

Show up all “Null” on play list, do a record which channels got the issue then assign tkt to Level3.

26. Mosaic channels

Most channels are fine, just individual channels got a black screen and loading all the time, no any picture show up. Press “Back” key to skip the loading channel, and watch others firstly. Please do a record about the issue channels, and assign a ticket to Level 3.

27. IPTV loading issue

Ethernet connection is strongly recommended for IPTV since it’s a more stable connection and avoids video buffering. Customer can locate the TV box closer to a router, or use a long cable to connect the TV to a router, or use a Power line to extend connection.
So far do not find any IPTV Box issue cause loading issue, most time is the speed issue.
1.Firstly need to check with customer if exist the slow speed issue with customer internet
2.Ethernet connection, Please make sure the wi-fi is turned off. MC300 Box, per experience some tickets Ethernet connection got loading most time and changed to wi-fi worked well.
3.Wi-Fi connection, if the wireless drop frequently, please change a wireless channel on router
4.Wi-Fi signal weak, please use a Wireless extender like D-link DAP-1320 to cover a wider range . Or use a Power line as the following figure.

28. How to install APP from APP store for MC-100/MC300/ATV1200

Click “APPS” icon, find out “CIK Apps Store” then select the apps such as: LETV, PP, download it and install.

29. Remote Control and Power Adapter replacement

Customer can walk in office for remote control replacement, 1st time it’s free charge of replacement. 2nd time will be $9.99 for Chinese TV remote/Power, $19.99 for Local TV control.