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1. When will the invoice be issued?
- Existing customers whose services were activated before July 9, 2018, will receive an invoice on the first day of each month.
- For new customers whose services are activated on and after July 9, 2018, the initial invoice will be generated on the second day following the activation date and will cover a one-month service fee.
- All subsequent invoices will be generated on the same day of each month as the initial invoice.
- The invoice will be charged on the second business day following the invoice issue date on the pre-authorized payment method.
- The invoice issue date cannot be modified once the account is set up.
2. How to check the monthly invoices?
- Invoices will be emailed monthly to the email address registered in your account.
Alternatively, you can log in to CIK My Account, click on ACCOUNT INFO, and select Billing & Payment to view e-billing as per the information below. The username and password can be found in the welcome email, or you can contact customer support for full details.
3. Is a paper bill option available?
We offer paperless billing only, but you can check your email for monthly invoices or you can log in to CIK My Account to view your invoices online for the past 18 months.
- For disabled persons or anyone who has difficulty accessing the online invoices, please contact our customer support team to arrange an alternative method to receive invoices.
