1. When will my invoice will be issued?
Due to billing system changes, effective July 9th, 2018, CIK is implementing a new daily billing system – new customers whose services activated on or after July 9th will be billed based on activation date. The first invoice for these customers will be generated on the 2nd day following the activation date and will cover 1 months’ service fee, all subsequent invoices generated after the first invoice will be generated on the same day of each month. Customers whose services are activated before July 9th, 2018 will still be invoiced and billed on the first day of each month. During transition period, services for some new customers which are activated during July 9th to August 1st 2019 may still be billed on the first day of each month. From August 1st, 2018, all new activated customers will be invoiced and billed based on activation date only.
2. How do I receive my monthly invoice?
We will email the invoice to your email address as it is registered on our file, or you can log into my CIK account to check the invoice.
3. Can you physically mail me a paper invoice?
We offer paperless billing only, you can login at my CIK Telecom account to view your invoices online for the past 18 month.
4. How do I check my monthly invoice online?
You can login at my CIK account to view your invoices online for the past 18 month, the username and password can be found in the welcome email, or you can contact customer support for full details.