24/7 Phone Support
Sales:
1(416)-848-1517
Customer Care:
1(416)-848-1517
Tech Support:
1(416)-848-1517
Fax Number:
1(416)-848-1521
Effective March 23, 2020, we will reduce hours of phone support to focus on rush hours.
English language support - Monday to Sunday: 9am EST to 12am (midnight) EST.
French and Arabic language support - Monday to Friday: 9am EST to 10pm EST; Saturday to Sunday: 9am EST to 7pm EST.
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Email
Customer Service:
care.cs@ciktel.com
Technical Support:
support.cik@ciktel.com
To be an Agent:
agent@ciktel.com
Complain and Escalation:
Jack.Don@ciktel.com
For further details, contact
By Mail
Shipping and Return:
241 Whitehall Drive, Markham, ON, L3R 5G5
Invoice and Payment:
241 Whitehall Drive, Markham, ON, L3R 5G5
General Mailing:
241 Whitehall Drive, Markham, ON, L3R 5G5
Customer Support Centre
| City | Office Address | Business Hour | Service Hotline | Business Scope |
|---|---|---|---|---|
| Toronto | 241 Whitehall Drive, Markham, ON, L3R 5G5 | Mon-Fri 9:30am-6:00pm | 416-848-1517 | Equipment Return Equipment Pickup Technical Support Other Request By Appointment Only |
| Montreal | 867 Decarie Boulevard, Unit# 101, Montreal, QC H4L 3M2 | Mon-Fri 9:30am-6:00pm | 514-312-8877 | New Customer Sign Up Invoice Payment Technical Support Equipment Pickup |
| Vancouver | Suite 93, 10451 Shellbridge Way, Richmond, BC V6X 2W8 | Mon-Fri 10:00am-6:00pm | 604-628-3877 | New Customer Sign Up Invoice Payment Technical Support Equipment Return Equipment Pickup |
Corporate Store
| City | Shop Address | Business Hour | Service Hotline | Business Scope |
|---|---|---|---|---|
| Toronto | Unit 155, 3255 Highway 7, First Markham Place, Markham, ON L3R 3P9 |
Mon-Sun 11:00am-7:00pm | 416-874-8089 | New Customer Sign Up Invoice Payment Equipment Pickup |
Agent Store
| City | Name | Address | Service Hotline |
|---|---|---|---|
| Brampton | The Wireless Station | Unit C105, 215 Queen St E, Brampton, ON L6W 0A9 | (647) 874-1414 |
| Hamilton | Tristar Computer System Inc. | 901 King Street West, Hamilton, ON L8S 1K5 | (905)529-1811 |
| Markham | Lucky Communications Inc. | Unit 301B, 80 Acaida Avenue, Markham, ON L3R 9V1 | (416)770-0777 |
| Markham | PC Gate Computer | Pacific Mall Unit E19, 4300 Steeles Avenue East, Markham, ON L3R 0Y5 | (905)948-9833 |
| Markham | Victoria Direct Inc. | Unit 16, 950 Denison Street , Markham, ON L3R 3K5 | (416)839-8528 |
| Mississauga | Audio & Video Vantage Inc. | Mississauga Chinese Centre, Unit B4-1, 888 Dundas St. E. Mississauga ON L4Y 4G6 | (905) 279-9888 |
| Montreal | Kingpaq | 4349 Rue Wellington, Verdun, QC, H4G 1W3 | (514)464-8768/(514)762-0905 |
| Montreal | Sino Technologies | 106A-1008 Rue Clark ,Montreal, QC, H2Z 1J9 | (514)586-8178 |
| Montreal | Ubreakifix Bonaventure | 1000 Rue De La Gauchetiere Ouest, RC28, Montreal, QC, H3B 4W5 | (438)937-9780 |
| Ottawa | Modem Outlet | 224 Hunt Club Rd, Ottawa, ON K1V 1C1 (Inside T&T Supermarket) | (613)816-8888/1-800-880-1234 (Toll Free) |
| Richmond | Computer Express | 1270-4380 No.3 Road, Richmond, BC V6X 3V7 | (778)251-4888 |
| Scarborough | HengTong | 4168 Finch Ave E, Suite 315，Scarborough, ON, M1S 5H6 | (416)840-2111 |
| St. Catharines | DF Computer Centre | 203 Louth Street, St. Catharines, ON L2S 2R4 | (905)688-1992 |
| Toronto | The Wireless Station | 2078 Dundas Street West, Toronto, ON M6R 1W9 | (416)536-6252 |
| Toronto | Video Garden | Chinatown Centre, Unit19C, 222 Spadina Ave. Toronto ON M5T 3B3 | (647) 857-5328 |
