CIK Telecom, the largest independent internet service provider, was founded in 2003 in Toronto, Canada. CIK originated from Onet System Inc., a renowned telecommunications consulting company in Toronto, Canada. Our firm proudly boasts a dedicated team of over 500 employees, spread across our strategically located offices in Canada, the United States, China, Vietnam, India, Pakistan, and Morocco. Additionally, we have established local support centers in all major Canadian cities. Since 2003, CIK has obtained official licensing from the CRTC (Canadian Radio-Television and Telecommunications Commission) as a registered carrier.
Presently, CIK proudly serves over 250,000 customers who subscribe to our telecommunications services. Our primary objective is to offer Canadian residents innovative, cost-effective, and dependable telecommunications and multi-media solutions. Our extensive product portfolio includes unlimited high-speed internet, phone services, digital TV, home security services, and multimedia entertainment. Currently, CIK is constructing its own fibre internet network (SuperFibre) connecting cities and communities with the most advanced internet technology to give people in Canada another choice on the market.
At CIK, we are committed to continuously improving and expanding our network infrastructure to provide our customers with exceptional service quality and extensive coverage. Our current High-Speed Internet network spans across a significant portion of Ontario, Quebec, Alberta, British Columbia, Saskatchewan, and Manitoba, ensuring widespread accessibility for our valued customers. As we move forward, our goal is to expand our network reach even further, covering more areas across Canada and connecting even more communities nationwide.
Furthermore, CIK's Home Phone network extends to major Canadian cities and their surrounding regions, featuring numerous convenient features such as Number Portability. This allows our customers to transfer their existing home phone numbers in most major Canadian cities and towns. Moreover, all residential customers of CIK's home phone service enjoy free unlimited calling to all regions in Canada, with the exception of Area Code 867 (N.W.T, Nunavut, and Yukon).
Current Services
Unlimited High Speed Internet:
CIK’s High-Speed Cable Internet uses Rogers’/Cogeco’s/Videotron’s/Shaw’s Cable lines to transmit internet signals. Our cable internet service covers Ontario, Quebec, Alberta, British Columbia, Saskatchewan, and Manitoba. On the other hand, our High-Speed DSL/FTTN Internet uses a PSTN phone line (copper loop) to transmit internet signals and covers Ontario and Quebec with internet speeds up to 50Mbps.
CIK Fibre is a generic term for any CIK broadband network architecture using optical fibre, that delivers future technology with optical wires made of fiberglass, which makes it possible to send information/data at the speed of light and is resistant to heat and cold, which assures uninterrupted internet at all times.
As one of the most important technologies in the next generation of internet networks, Fibre optic cables are able to carry much more data than copper cables, especially over long distances; copper telephone networks built in the 20th century are being replaced by fibre.
Home Phone Service:
CIK’s Home Phone service offers customers affordable phone service that includes free local calling to all regions in Canada (except Area code 867) with features such as voicemail, caller name display, call waiting, and call forwarding.
Digital TV Service:
CIK has developed a multi-media platform to allow customers to watch TV shows using Digital TV technology, which enables services such as video-on-demand (VOD) and streaming internet videos. A Set-Top Box (STB) is all that is required to access these services.
Home Entertainment and health monitoring Service:
Our R&D centre has developed a series of patented products including TV on-demand (TVOD), Games, Digital Body Wi-Fi Weight Scale and more based on our STB technology. As a Telecommunications service company, CIK understands the importance of providing excellent and expanded service to our valued customers and we will continue to improve customer service to enhance customer satisfaction.
Home Security Service:
Our state-of-the-art home security helps you keep your home and your family safe whether you are home or at work. CIK home security provides a complete safety system where door, window, or motion sensors will notify you and our central monitoring service. With the help of our doorbell camera, you are able to monitor and answer your doorbell from anywhere at any time.
Features
We Speak Your Language:
We take into consideration that the majority of CIK customers are from ethnic communities in Canada. CIK customer support specialists are required to speak at least 2 languages – English/French and their native language. Our call centers are language-friendly, enabling customers to reach the correct support teams and receive time-efficient top-notch customer service and technical support in the customer’s preferred language. Currently, CIK offers support in many languages including English, French, Mandarin, Cantonese, Hindi, Punjabi, Urdu, Bengali, Vietnamese, and Arabic.
30-Day Guarantee:
This is a standard CIK policy. All services provided by CIK come with a 30-day guarantee, available from the date of activation. Customers have the right to cancel the service within 30 days from the time of sign-up and all monthly fees and hardware purchases are refundable except one-time charges.
Hardware Lifetime Warranty:
For all hardware purchases from CIK, a lifetime warranty is included. Should any issues arise, CIK will replace any defective hardware free of cost for any active customer.
24/7 Support:
CIK provides 24/7 support, over the phone, online chat, and email. For customers who prefer customer service in other languages (listed above), we have multilingual staff available at most hours of the day.
Advanced Technical Ticketing System:
CIK has established a highly structured but efficient ticketing system to resolve all issues in a timely manner. From our expert Agents to Supervisors or Managers, all issues are carefully handled in a fast, efficient manner to take care of all technical and customer service needs.
The Future
CIK Telecom is investing $300 million in the next years to fully deploy a fibre-optic network in Markham, Richmond Hill, and the GTA. That means that all local residents will soon be able to enjoy gigabit speeds over CIK Telecom's high-quality and affordable network.
As one of the fastest-growing companies in Canada, CIK continues to look to the future to develop innovative and affordable telecommunications products. CIK offers new and familiar services, all at affordable prices and with top-notch customer service where we always strive to make our customers' experience, the most enjoyable one.
