High Speed Cable Internet:
CIK High Speed Cable Internet uses the Rogers/Cogeco/Videotron/Shaw Cable TV line to transmit the internet signal. CIK internet service covers all Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba. All of our high speed internet provides unlimited downloads.
High Speed FTTN/DSL Internet:
CIK High Speed DSL Internet uses a PSTN phone line (copper loop) to transmit the internet signal. CIK internet service covers Canada's four large provinces: Ontario, Quebec, British Columbia and Alberta. The internet speed in can reach up to 50Mbps and includes unlimited downloads.
IP Home Phone Service:
IP Home Phone service offers customers an affordable phone service that includes free local calling to all of Canada (except Area code 867) and also includes many traditional features like voice mail, caller name display, call waiting and call forwarding.
CIK has developed a multi-media platform which allows a customer to watch TV shows, VOD (Video On Demand) and Internet videos. A STB (Set Top Box) is all that is required to be set up to access all these services.
Home Entertainment and health monitoring Service:
Our R&D center has developed serial of patented products including TVOD, Games, Wireless Weight scale, Height scale, Heart rate sensors, Blood pressure sensors etc based on our STB boxes, and we are releasing those products from January, 2014.
As a Telecommunications service company, CIK understands the importance of providing an excellent experience to customers. Motivated by our desire to offer the best, CIK continues to improve customer service to enhance customer satisfaction. Our creativity makes CIK different from other telecommunications companies.
We Speak Your Language:
Considering that the majority of CIK customers are from ethnic communities in Canada, CIK customer support specialists are required to speak at least 2 languages – English/French and their native language. Our call centres are language friendly, enabling customers to reach the correct support teams and receive top-notch customer service and technical support in quick, efficient time an the customer’s preferred language. Currently, CIK offers support in many languages including English, French, Mandarin, Cantonese, Hindi, Punjabi, Urdu, Bengali and Vietnamese. As Canadians from all communities continue to become CIK customers, multilingual staffs will be hired.
30 Day Guarantee:
This is a CIK standard policy. All services provided by CIK come with a 30 day guarantee, available from the date of activation. Customers have the right to cancel the service within 30 days from the time of sign-up and all monthly fees and hardware purchases are refundable except one-time charges.
Hardware Lifetime Warranty:
For all hardware purchases from CIK, a lifetime warranty is included. Should any issues arise, CIK will replace any defective hardware free of cost for any active customer.
7 x 24 hour Support:
CIK provides 7 x 24 support, over the phone, online chat and email. For some customers who prefer customer service in other languages (listed above), we have multilingual staff available most hours of the day. Currently English, Mandarin, Cantonese and Vietnamese support is 7x 24 and we will add French, Hindi, Punjabi and Urdu by end of 2014.
Advanced Technical Ticketing System:
CIK has established a highly structured ticketing system to resolve all issues. From Agent to Supervisor or Manager, all issues are handled in a fast, efficient manner to take care of technical and customer service issues.
Currently, CIK is working with partners to provide local TV service in many cities of Canada, and adding ethnic overseas channels. CIK's target is to keep adding unique and innovative services to our valued customers.
As one of the fast growing companies in Canada, CIK continues to look to the future to develop innovative telecommunications products. CIK offers new services, all at affordable prices and at a high level of service, and strives make our customers' experience, a most enjoyable one.