24/7 Phone Support
Sales:
1(416)-848-1517
Customer Care:
1(416)-848-1517
Tech Support:
1(416)-848-1517
Fax Number:
1(416)-848-1521
French and Arabic support - Monday to Friday: 7am EST to 10pm EST; Saturday to Sunday: 8am EST to 7pm EST.
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Effective March 23, 2020, we will temporarily reduce hours of phone support to focus on rush hours.
English language support - Monday to Sunday: 9am EST to 12am (midnight) EST.
French language support - Monday to Friday: 9am EST to 10pm EST; Saturday to Sunday: 10am EST to 7pm EST.
-
Effective April 22, 2022, we will temporarily reduce hours of phone support to focus on rush hours.
Cantonese and Vietnamese language support - Monday to Sunday: 8am EST to 2am EST.
Email
Customer Service:
care.cs@ciktel.com
Technical Support:
support.cik@ciktel.com
To be an Agent:
agent@ciktel.com
Complain and Escalation:
Jack.Don@ciktel.com
For further details, contact
By Mail
Shipping and Return:
241 Whitehall Drive, Markham, ON, L3R 5G5
Invoice and Payment:
241 Whitehall Drive, Markham, ON, L3R 5G5
General Mailing:
241 Whitehall Drive, Markham, ON, L3R 5G5
Customer Support Centre
| City | Office Address | Business Hour | Service Hotline | Business Scope |
|---|---|---|---|---|
| Toronto | 241 Whitehall Drive, Markham, ON, L3R 5G5 | Mon-Fri 9:30am-6:00pm | 416-848-1517 | Equipment Return Equipment Pickup Technical Support Other Request By Appointment Only |
| Montreal | 867 Decarie Boulevard, Unit# 101, Montreal, QC H4L 3M2 | Mon-Fri 9:30am-6:00pm | 514-312-8877 | New Customer Sign Up Invoice Payment Technical Support Equipment Pickup |
| Vancouver | Suite 93, 10451 Shellbridge Way, Richmond, BC V6X 2W8 | Mon-Fri 10:00am-6:00pm | 604-628-3877 | New Customer Sign Up Invoice Payment Technical Support Equipment Return Equipment Pickup |
Corporate Store
| City | Shop Address | Business Hour | Service Hotline | Business Scope |
|---|---|---|---|---|
| Toronto | Unit 155, 3255 Highway 7, First Markham Place, Markham, ON L3R 3P9 |
Mon-Sun 11:00am-7:00pm | 416-874-8089 | New Customer Sign Up Invoice Payment Equipment Pickup |
Agent Store
| City | Name | Address | Service Hotline |
|---|---|---|---|
| Brampton | High Electronic | Unit 11, 30 Rambler Drive, Brampton, ON L6W 1E2 | (647)298-0613 |
| Brampton | The Wireless Station | Unit C105, 215 Queen St E, Brampton, ON L6W 0A9 | (647) 874-1414 |
| Hamilton | Starspark Computer Inc. | 169 King Street East, Hamilton, ON L8N 1B3 | (905)522-7125 |
| Hamilton | Tristar Computer System Inc. | 901 King Street West, Hamilton, ON L8S 1K5 | (905)529-1811 |
| Lasalle | Mallplus.com Corporation | 7355 Rue Chouinard, Lasalle, QC H8N 2L6 | (514)366-8448 |
| Markham | Lucky Communications Inc. | Unit 301B, 80 Acaida Avenue, Markham, ON L3R 9V1 | (416)770-0777 |
| Markham | Mobile Kingdom | First Markham Place, Unit 135, 3255 Highway 7 Markham ON L3R 3P9 | (647) 992-2555 |
| Markham | PC Gate Computer | Pacific Mall Unit E19, 4300 Steeles Avenue East, Markham, ON L3R 0Y5 | (905)948-9833 |
| Markham | Victoria Direct Inc. | Unit 16, 950 Denison Street , Markham, ON L3R 3K5 | (416)839-8528 |
| Mississauga | Audio & Video Vantage Inc. | Mississauga Chinese Centre, Unit B4-1, 888 Dundas St. E. Mississauga ON L4Y 4G6 | (905) 279-9888 |
| Mississauga | Ismail International Trade & Communication | 20 Dundas Street East, Mississauga, ON L5A 1W2 | (905)896-7277 |
| Montreal | Depanneur7Jours | 867 Decarie Boulevard, Unit# 101, Montreal, QC H4L 3M2 | (514)903-9894 |
| Montreal | Kingpaq | 4349 Rue Wellington, Verdun, QC, H4G 1W3 | (514)464-8768/(514)762-0905 |
| Montreal | Sino Technologies | 106A-1008 Rue Clark ,Montreal, QC, H2Z 1J9 | (514)586-8178 |
| Montreal | Steve-Ground Electronics | 6197 Boulevard Léger, Montréal-Nord, QC H1G 6K8 | (514)817-5365 |
| Montreal | Ubreakifix Bonaventure | 1000 Rue De La Gauchetiere Ouest, RC28, Montreal, QC, H3B 4W5 | (438)937-9780 |
| Ottawa | Modem Outlet | 224 Hunt Club Rd, Ottawa, ON K1V 1C1 (Inside T&T Supermarket) | (613)207-8888 |
| Ottawa | Modem Outlet | 2133 Carp Road,Ottawa ON K0A 1L0 | (613)816-8888/1-800-880-1234 (Toll Free) |
| Ottawa | Ottawa Tekky Talks | Unit 107 - 1980 Ogilvie Rd, Ottawa, ON K2B 8G2 | (613) 963-9663 |
| Richmond | Computer Express | 1270-4380 No.3 Road, Richmond, BC V6X 3V7 | (778)251-4888 |
| Scarborough | Best Mobilez | 1515 Birchmount Road, Scarborough, ON M1P 2G7 | (416)900-5353 |
| Scarborough | Solaris Wireless Inc. | Agincourt Mall Unit 0570, 3850 Sheppard Avenue East, Scarborough, ON M1T 3L4 | (641)351-3966 |
| St. Catharines | DF Computer Centre | 203 Louth Street, St. Catharines, ON L2S 2R4 | (905)688-1992 |
| Toronto | Ernie Tanglao Barber Shop & Beauty Salon | 328 Wilson Heights Boulevard, North York, ON M3H 2V7 | (416)636-6046 |
| Toronto | The Wireless Station | 2078 Dundas Street West, Toronto, ON M6R 1W9 | (416)536-6252 |
| Toronto | Tones Tech Inc. | 1370 Don Mills Road #210, North York, ON M3B 3P3 | (647)633-4333 |
| Toronto | Video Garden | Chinatown Centre, Unit19C, 222 Spadina Ave. Toronto ON M5T 3B3 | (647) 857-5328 |
| Toronto | Yang Computer Systems | 417 Royal York Road, Etobicoke, ON M8Y 2R8 | (416)255-6422 |
| Vancouver | 3J Computer and Data Recovery | 5307 Victoria Drive, Vancouver, BC V5P 3V6 | (604)323-9859 |
| Vancouver | Logicserve Tech Solution Inc. | 6965 Victoria Drive, Vancouver, BC V5P 3Y7 | (604)493-9100 |
| Vancouver | Winnie Luck and Gift Shop | 100-2800 East 1st Avenue, Vancouver, BC V5M 4P3 | (778)322-2272 |
