24/7 Phone Support
Sales:
1(416)-848-1517
Customer Care:
1(416)-848-1517
Tech Support:
1(416)-848-1517
Fax Number:
1(416)-848-1521
French and Arabic support - Monday to Friday: 7am EST to 10pm EST; Saturday to Sunday: 8am EST to 7pm EST.
Effective Monday, March 23, we will temporarily reduce hours of phone support to focus on rush hours.
English language support - Monday to Sunday: 9am EST to 12am(midnight) EST.
French language support - Monday to Friday: 9am EST to 10pm EST; Saturday to Sunday: 10am EST to 7pm EST.
Email
Customer Service:
care.cs@ciktel.com
Technical Support:
support.cik@ciktel.com
To be an Agent:
agent@ciktel.com
Complain and Escalation:
Jack.Don@ciktel.com
For further details, contact
By Mail
Shipping and Return:
241 Whitehall Drive, Markham, ON, L3R 5G5
Invoice and Payment:
241 Whitehall Drive, Markham, ON, L3R 5G5
General Mailing:
241 Whitehall Drive, Markham, ON, L3R 5G5
Customer Support Centre
| City | Office Address | Business Hour | Service Hotline | Business Scope |
|---|---|---|---|---|
| Toronto | 241 Whitehall Drive, Markham, ON, L3R 5G5 | Mon-Fri 9:30am-6:00pm | 416-848-1517 | Equipment Return Equipment Pickup Technical Support Other Request By Appointment Only |
| Montreal | 867 Decarie Boulevard, Unit# 101, Montreal, QC H4L 3M2
Montreal office will only accept visitors by appointment. |
Mon-Fri 9:30am-6:00pm | 514-312-8877 | New Customer Sign Up Invoice Payment Technical Support Equipment Pickup |
| Vancouver | #70, 10551 Shellbridge Way, Richmond BC, V6X 2W9. Richmond office will only accept visitors by appointment. |
Mon-Fri 10:00am-6:00pm | 604-628-3877 | New Customer Sign Up Invoice Payment Technical Support Equipment Return Equipment Pickup |
Corporate Store
| City | Shop Address | Business Hour | Service Hotline | Business Scope |
|---|---|---|---|---|
| Toronto | Unit 155, 3255 Highway 7, First Markham Place, Markham, ON L3R 3P9 Markham store will just accept visitors on the weekend (Saturday and Sunday) by appointment only, effective August 8th, 2020.. |
Mon-Sun 11:00am-7:00pm | 416-874-8089 | New Customer Sign Up Invoice Payment Equipment Pickup |
Agent Store
| City | Name | Address | Service Hotline |
|---|---|---|---|
| Brampton | High Electronic | Unit 11, 30 Rambler Drive, Brampton, ON L6W 1E2 | (647)298-0613 |
| Brampton | The Wireless Station | Unit C105, 215 Queen St E, Brampton, ON L6W 0A9 | (647) 874-1414 |
| Hamilton | Starspark Computer Inc. | 169 King Street East, Hamilton, ON L8N 1B3 | (905)522-7125 |
| Hamilton | Tristar Computer System Inc. | 901 King Street West, Hamilton, ON L8S 1K5 | (905)529-1811 |
| Lasalle | Mallplus.com Corporation | 7355 Rue Chouinard, Lasalle, QC H8N 2L6 | (514)366-8448 |
| Markham | Lucky Communications Inc. | Unit 301B, 80 Acaida Avenue, Markham, ON L3R 9V1 | (416)770-0777 |
| Markham | Mobile Kingdom | First Markham Place, Unit 135, 3255 Highway 7 Markham ON L3R 3P9 | (647) 992-2555 |
| Markham | PC Gate Computer | Pacific Mall Unit E19, 4300 Steeles Avenue East, Markham, ON L3R 0Y5 | (905)948-9833 |
| Markham | Victoria Direct Inc. | Unit 16, 950 Denison Street , Markham, ON L3R 3K5 | (416)839-8528 |
| Mississauga | Audio & Video Vantage Inc. | Mississauga Chinese Centre, Unit B4-1, 888 Dundas St. E. Mississauga ON L4Y 4G6 | (905) 279-9888 |
| Mississauga | Ismail International Trade & Communication | 20 Dundas Street East, Mississauga, ON L5A 1W2 | (905)896-7277 |
| Montreal | Depanneur7Jours | 867 Decarie Boulevard, Unit# 101, Montreal, QC H4L 3M2 | (514)903-9894 |
| Montreal | Kingpaq | 4349 Rue Wellington, Verdun, QC, H4G 1W3 | (514)464-8768/(514)762-0905 |
| Montreal | Sino Technologies | 106A-1008 Rue Clark ,Montreal, QC, H2Z 1J9 | (514)586-8178 |
| Montreal | Steve-Ground Electronics | 6197 Boulevard Léger, Montréal-Nord, QC H1G 6K8 | (514)817-5365 |
| Montreal | Ubreakifix Bonaventure | 1000 Rue De La Gauchetiere Ouest, RC28, Montreal, QC, H3B 4W5 | (438)937-9780 |
| Ottawa | Modem Outlet | 224 Hunt Club Rd, Ottawa, ON K1V 1C1 (Inside T&T Supermarket) | (613)207-8888 |
| Ottawa | Modem Outlet | 2133 Carp Road,Ottawa ON K0A 1L0 | (613)816-8888/1-800-880-1234 (Toll Free) |
| Ottawa | Ottawa Tekky Talks | Unit 107 - 1980 Ogilvie Rd, Ottawa, ON K2B 8G2 | (613) 963-9663 |
| Richmond | Computer Express | 1270-4380 No.3 Road, Richmond, BC V6X 3V7 | (778)251-4888 |
| Scarborough | Best Mobilez | 1515 Birchmount Road, Scarborough, ON M1P 2G7 | (416)900-5353 |
| Scarborough | Solaris Wireless Inc. | Agincourt Mall Unit 0570, 3850 Sheppard Avenue East, Scarborough, ON M1T 3L4 | (641)351-3966 |
| St. Catharines | DF Computer Centre | 203 Louth Street, St. Catharines, ON L2S 2R4 | (905)688-1992 |
| Toronto | Ernie Tanglao Barber Shop & Beauty Salon | 328 Wilson Heights Boulevard, North York, ON M3H 2V7 | (416)636-6046 |
| Toronto | The Wireless Station | 2078 Dundas Street West, Toronto, ON M6R 1W9 | (416)536-6252 |
| Toronto | Tones Tech Inc. | 1370 Don Mills Road #210, North York, ON M3B 3P3 | (647)633-4333 |
| Toronto | Video Garden | Chinatown Centre, Unit19C, 222 Spadina Ave. Toronto ON M5T 3B3 | (647) 857-5328 |
| Toronto | Yang Computer Systems | 417 Royal York Road, Etobicoke, ON M8Y 2R8 | (416)255-6422 |
| Vancouver | 3J Computer and Data Recovery | 5307 Victoria Drive, Vancouver, BC V5P 3V6 | (604)323-9859 |
| Vancouver | Logicserve Tech Solution Inc. | 6965 Victoria Drive, Vancouver, BC V5P 3Y7 | (604)493-9100 |
| Vancouver | Winnie Luck and Gift Shop | 100-2800 East 1st Avenue, Vancouver, BC V5M 4P3 | (778)322-2272 |
