1. What are the costs for receiving email notices and SMS notices?
2. If I want or need to add more devices, what will be the charges?
$99 installation charge, which will include the basic package devices fee.
If there is a need to add extra devices, customer can add it during the initial installation visit.
No additional installation fees will be charged; customer just needs to pay the additional devices fees on the first invoice.
If customer wants to add or change devices after the initial installation, then $75 on-site service fees plus extra device fees will be charged.
3. Any warranty for the home monitor devices?
For active customers, all hardware devices fall under CIK's lifetime warranty policy. Replacement of batteries is not included in this warranty.
There is 1 year warranty on the labour which will start from the installation date after the devices have been installed, after 1 year, technician visits will be billed with $75+tax
Device warranty covers the parts/devices that are defective under normal usage/wear and tear. If CIK finds that the equipment is repeatedly broken due to physical damage, replacement parts and fees may be charged.
4. Does CIK charge a fee for when I am moving for home security services?
5. I have other home security devices from another company, can I use it with CIK home monitoring?
6. What kind of service does the CIK home alarm system provide?
Check the user guide for full answers on our website: https://www.ciktel.com/HomeSecurity/Plan
7. Any hidden or extra costs?
8. What are the costs for cancellation?
9. How will CIK be billed for guard services?
For customers who are subscribed to yearly guard services, additional service fee of $19.99/m will be added on each invoice for 1 year. Customers can get up to 4 times guard visits within this package, if more guard visits are needed, additional visits will be billed at $100+tax.
For customers who did not subscribe for the yearly guard services, you can ask the monitoring centre to send a guard to your home to check the situation, at $100/visit. The charges will be added to the account on top of the regular service fees.
10. Can customer order and use the CIK monitor service alone?
Currently, CIK is offering the Home monitoring service to CIK internet users only
Home monitoring service is offered at the discount rate for CIK internet users. If a customer cancels CIK internet services, the $20+tax/monthly fees will be added on top of the discount rate for home monitoring service.