1. How to check ANI access number and charge schedule?

2. Can I call International destinations from My CIK Home Phone?

By default your long distance is disabled, you can ask our Customer Service Department to enable it. Once your long distance is enabled, you can dial 011 + country code for overseas calls and 1+ for domestic calls

3. Do I have to return my hardware upon cancellation?

From January 1st, 2011, all of equipments required for CIK services is by purchase only. If you are within thirty (30) days warranty, please return the equipment in the original package and all accessories to the specified shipping centre. If you are over thirty (30) days warranty, no need to return equipment unless otherwise informed.

4. Where to return my equipment?

For residents of Ontario and Quebec, please return equipment to the Toronto shipping centre. For residents living in the rest of Canada, please return to Vancouver shipping centre. If you are not sure where to return, please contact our Customer Service Department. Please always attach the reference number if you need to return the equipment.

5. how do I make a complain if I’m not happy with my service?

All of our policies are based on fair and reasonable basis and our customer support team are trained to help our customers as much as possible.
If you have any non-technical issue which is not solved by our customer service manager, you might contact our customer relation department senior manager Jack.don@ciktel.com.
If you have any technical issue not solved or no solution over 48 hours, you might also contact our customer relation department to escalate for you.
Before contact our customer relation department, please provide your name, order or account number, contact phone and trouble ticket number so that we can help you quickly.