Customer Service
Sales
Customer Service
Tech Support
Devices
1. Can I call International destinations from My CIK Home Phone?
By default your long distance function is enabled. You can dial 011 + country code for overseas calls and 1+ phone number for domestic calls
2. Where do I return my equipment?
Equipment can be returned to one of the following offices:
CIK Markham Office Address (for customers living in ON and QC):
241 Whitehall Dr, Markham, ON, L3R 5G5
Or
CIK Vancouver Office Address (for customers living in BC, AB, SK and MB):
Suite 93, 10451 Shellbridge Way, Richmond, BC, V6X 2W8
The return package should include hardware unit(s) with power adapter(s), HDMI cable(s), remote controller(s), coaxial cable etc. accessories depending on the model of the equipment.
3. How do I make a complaint if I’m not happy with my service?
All of our policies are based on fair and reasonable basis and our customer support team are trained to help our customers as much as possible.
If you have any non-technical issue which is not solved by our customer service manager, you might contact our customer relation department senior manager Jack.don@ciktel.com.
If you have any technical issue not solved or no solution over 48 hours, you might also contact our customer relation department to escalate for you.
Before contact our customer relation department, please provide your name, order or account number, contact phone and trouble ticket number so that we can help you quickly.
