Last revision: June 1st, 2019
CIK has committed all of our customers to protect our
To protect our customers’ personal information, we are taking
all reasonable steps to make sure those information is stored safe and secure
to fully comply with all Canadian privacy laws and regulations.
Further information about how CIK collects, uses, and
discloses your personal and account information can be found online at .
All of policies and procedure related to Privacy are
approved by our CEO.
CIK Quality control department (QC) is looking at the
privacy compliance. QC department is monitoring the daily operation including
collection, use, and disclosure of customers’ personal information.
Customer Relation Department under Senior Manager is the
Why does CIK collect customer personal information?
In order to provide our product and service to you, we
need to collect and use account and your personal information to help CIK
manage our business operations for the following reasons:
deliver you the products and services you purchased from us, and bill you and
collect payment for those products and services.
understand your needs and make customized information available regarding other
products and services offered by CIK and our agents, dealers and related
companies, or trusted third parties that may be of interest to you.
provide tailored service to you.
perform analytics, administer surveys, or request feedback to improve and
manage our relationship with you.
ensure CIK network is functioning and protect the integrity of our network.
confirm or authenticate your identity and ensure your information is correct
comply with legal obligations and regulatory requirements.
We will also collect information from third-party credit
agencies or other CIK’ companies and affiliates, to manage credit and business
risks; collect an outstanding debt; detect, prevent, manage, and investigate
fraud or other unauthorized or illegal activity.
We may also collect personal and account information about
you to evaluate your eligibility for other CIK’ products and services, and to
assist other CIK companies or affiliates, to assess your eligibility for their
products or services.
We may also collect personal information about you for
other purposes from time-to-time, or as permitted or required by law. We will
always identify any additional purpose prior to or at the time of collection.
How does CIK obtain your consent?
By sign up and using CIK product and service, by default you
have given us your consent to the collection, use, or disclosure of your
account and personal information may be implied or express, through written,
oral, electronic or any other method.
However you may make your own decision to withhold such
consent which means we may not be able to continue providing your certain
products and services.
What can CIK do with my account and personal information?
CIK will only use your account and personal information for
the purpose for which it was collected. For example, we may use your
information in the following ways:
contact you in order to provide technical support or update for the billing or
offer you products and services from other CIK’ companies or trusted parties
that we think you may find attractive.
provide geo-location services that will send you offers and promotions from
carefully chosen third parties based on your current and historical personal
allow other CIK’ companies, to directly provide you offers about their products
details of the reasons CIK will collect personal information about you, and how
available online at .
When will CIK disclose Your information?
In general, we would need your consent or pursuant to a
legal power to disclose your information to authorized party only.
Typically, we will not disclose your information in
person or organization contacts us to request your account or personal
information on behalf of you but without your formal authorization in writing;
person contacts us requesting your account and/or personal information claiming
from a Legal Authority without identification;
third party claims Copyright infringement and requests your account and
personal information based on the IP address provided with time and date.
will not provide your account and personal information to other governments and
its agencies other than Canada;
We will only disclose your personal information to
organizations outside the CIK organization without your consent in the
following limited circumstances:
a person who, in our reasonable judgement, is seeking the information as your
agent with proper authorization in writing.
another telephone company, for the purpose of porting in&out phone number.
a company involved in supplying phone directory-related services such yellow
page or white page.
a service provider or other agent retained by us, such as a credit reporting
agency, for account management, the collection of past due bills on your
account, or to evaluate your creditworthiness.
a service provider or third party that is performing administrative functions
for us to manage our customer accounts.
another organization for fraud prevention, detection or investigation if
seeking consent from you would compromise the investigation.
a law enforcement agency whenever we have reasonable grounds to believe that
you have knowingly supplied us with false or misleading information or are
otherwise involved in unlawful activities.
a public authority or agent of a public authority if it appears that there is
imminent danger to life or property which could be avoided or minimized by
disclosure of the information.
a public authority or agent of a public authority, for emergency public
alerting purposes, if a public authority has determined that there is an
imminent or unfolding danger that threatens the life, health or security of an
individual and that the danger could be avoided or minimized by disclosure of
a third party who may be interested in buying CIK assets and personal customer
must be shared in order to assess the business transaction.
We will disclose information about your credit behaviour
to credit reporting agencies or parties collecting outstanding debt.
Your personal and account information may also be shared
with other CIK’ companies or affiliates.
We may also de-identify, aggregate or anonymize
information about our customers to identify trends, manage our business,
develop statistical information, understand how we are performing, or develop relevant
products, services or offers. Such information may also be shared with third
parties for other analytical purposes, but will not personally identify any
What if I do not agree with the accuracy of my personal
information with CIK?
CIK ensures that customer information is accurate,
complete and up-to-date. You may ask to review the information we have about
you at any time. You can challenge its accuracy and completeness and request amendments,
as appropriate, by contacting our Customer Relation Department.
How long will CIK retain my personal information?
CIK will only retain your personal or account information
for as long as necessary to fulfill the purpose for which it was collected or
for sufficient time to allow you access to the information if it was used to
make a decision about you or your account. Information that is no longer
required by us will be destroyed or deidentified.
Where will my personal information be stored?
Account and personal information about our customers are
only stored or processed within our private network isolated from public
network in Canada.
How will CIK ensure my personal information is stored safe?
CIK has strict security processes and procedures to ensure
customer information is safe from theft, loss or unauthorized access.
CIK has a very strong IT Support team working with inhouse
Development team together utilizing all different kinds of software/hardware
firewall and systems to ensure all customer information in our possession and control.
We only use our private network and do not use public cloud to store any
customer information and we also not subcontract to any third party to store
our customer information. If in case we may use third party then we ensure that
there is a comparable level of protection for information that is processed for
us by third parties.
We have appointed a senior manager in Customer Relation who can be contacted if
you have any questions, concerns or complaints about how we collect, use, or
disclose your personal information.
How can I access my personal information kept by CIK?
You can access your personal information kept by us by
contacting our Senior Manager by email at or
in writing at Jack Don, Customer Relation, CIK Telecom INC, 241 Whitehall
drive, Markham, ON, L3R 5G5.
How can I get more information about Canada’s privacy laws?
The Office of the Privacy Commissioner of Canada oversees CIK’
personal information handling
practices. If your privacy concerns are not addressed to
your satisfaction by CIK you may contact the Office of the Privacy Commissioner
of Canada for further guidance:
By Phone: 1 800 282 1376 or 819 994 5444
By Fax: 819 994 5424
By TTY: 819 994 6591