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CIK Accessibility

As part of our commitment to offering diverse communication solutions, we aim to address the needs and preferences of our customers and our employees, including those with disabilities, by ensuring accessibility to our products and services.

CIK Accessibility Plan 2023–2026

We are committed as an organization to providing barrier-free experiences for our customers and employees. Explore our commitments to accessibility in more detail.

Read our Accessibility Plan

Contact Us

CIK values your feedback on how we provide accessible customer service. Your input will help us identify barriers and address concerns, including any comments on this Accessibility Plan or difficulties you may encounter in dealing with CIK or accessing our products and services. You are welcome to provide feedback through the following channels:

Phone
Mon-Fri: 9:30 a.m. – 6:00 p.m. EST
Online Form
Social Media
Available 24/7
Mail
Attn: Accessibility Feedback
CIK Telecom Inc.
241 Whitehall Drive
Markham, Ontario L3R 5G5

Alternative Communications

We tailor our communication methods to accommodate the needs of individuals with disabilities. These methods may include verbal communication, sign language, written communication, braille, tactile communication, picture communication systems, and easy-to-read materials like LARGE PRINT FORMAT. We collaborate with each person to identify the most effective communication approach for them.