Dear customers, due to the situation of COVID-19 pandemic, It is possible that you might encounter longer wait time on our phone support line.

Please reach us through either of the option and we will get back to you as soon as possible –

1. Live chat on the CIK Website

2. Email us at care.cs@ciktel.com

3. Use our brand new CIK mobile app to open a ticket directly

Effective Monday, March 23, we will temporarily reduce hours of phone support to focus on rush hours.

English language support - Monday to Sunday: 9am EST to 12am(midnight) EST.

French language support - Monday to Friday: 9am EST to 10pm EST; Saturday to Sunday: 10am EST to 7pm EST.