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  • 911 Service

    911 emergency phone service in Canada, all Canadian local telephone service must provide customers with 911.

What is 911 Service:
911 emergency phone service in Canada, all Canadian local telephone service must provide customers with 911.
What kind of CIK 911 service?
VoIP 9-1-1 Dialing Service. CIK offers on its VoIP phone service, a form of 911 Dialing service (911 Dialing) that is similar to traditional 911 service but has some important differences and limitations when compared with enhanced 911 Dialing service (VoIP 9-1-1). It is available in most locations in conjunction with traditional telephone service. With both traditional 911 and VoIP 9-1-1 Dialing service, your call is sent directly to the nearest emergency response centre. In addition, with traditional 911 dialing service, your call back number and address are visible to the emergency response centre call-taker. With Voip Phone’s 911 Dialing service, your call is sent to a national emergency call centre. The emergency operator answering the call may not have your call back number or your exact location, so you must be prepared to give them this information. The call centre operator will confirm your location information and then transfer your 911 call to the emergency response centre nearest your location. You authorize us to disclose your name and address to third-parties involved with providing 911 Dialing to you, including, without limitation, call routers, call centers and local emergency centers. The customer agrees to inform any user and potential users of the service the natural and the limitations of the provided 911 service.
Do I need to pay for 911 service?
911 service for all Canadian telephone companies is mandatory and every user wants to use the telephone service in Canada is required to pay 911 costs.

As long as you are using CIK phone service, we must provide 911 service for you.

Currently, CIK provide free 911 service to all the customers no matter you're using single home phone service or bundle service.
911 does not work under what circumstances?
Caller shield (whether permanent or temporary) may not automatically lead to 911 service centers to receive your phone and address information.
If you move, you must register the new 911 addresses, customers can enter personal account www.ciktel.com website or call the customer service department to change the 911 address.
911 update is the customer's responsibility to address the consequences as a result of the customer does not update the address 911 caused, CIK Under no circumstances are absolutely no responsibility for the customer's negligence.Please refer to the CIK Terms of Service