CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the advanced technologies and research from Onet System Inc., a leading consulting company in Canada specializing in telecommunications. CIK employs more than 100 staff with offices located in Xi'an, China, and locations in Canada - Vancouver, Montreal and head office in Toronto, Ontario. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003.
CIK's initiative is to provide innovative, inexpensive and reliable telecommunications and multi-media services to large ethnic communities across Canada and currently provides service to more than 60,000 customers of March, 2013. Major products include High Speed Cable and DSL Internet, Digital Home Phone, IP TV, Long Distance, Cell Phone Call-Back, Fax-to-Email and SMS services.
CIK continually invests in network infrastructure to improve service quality and coverage. The CIK High Speed Cable and DSL Internet network covers everywhere in Ontario, Quebec, Alberta and British Columbia. CIK will expand the cable network to Saskatchewan and Manitoba by July 1st, 2013. The IP Home Phone network covers the major Canadian cities and surrounding areas and offers many features. CIK provides Number Portability, allowing customers to transfer their existing home phone numbers in most major Canadian cities and towns. Effective from March 1st, 2013, all CIK home phone residential customers enjoy free unlimited calling to all of Canada except Area Code 867 (N.W.T, Nunavut and Yukon).
High Speed Cable Internet: CIK High Speed Cable Internet uses the Rogers/Cogeco/Videotron/Shaw Cable TV line to transmit the internet signal. CIK internet service covers all Ontario, Quebec, Alberta, British Columbia, Saskatchewan and Manitoba. The internet speed is up to 150Mbps and includes unlimited downloads.
High Speed FTTN/DSL Internet: CIK High Speed DSL Internet uses a Bell/Telus phone line (copper loop) to transmit the internet signal. CIK internet service covers Canada's four large provinces: Ontario, Quebec, British Columbia and Alberta. The internet speed in can reach up to 50Mbps and includes unlimited downloads.
IP Home Phone Service: IP Home Phone service offers customers an affordable phone service that includes free local calling to all of Canada (except Area code 867) and also includes many traditional features like voice mail, caller name display, call waiting and call forwarding.
Cell Phone Call-Back: Cell Phone Call-Back is a tailored service for cell phone users who have an Unlimited Incoming Call plan with their cell phone companies. Customers can access the call back system by following some easy instructions, and turn their unlimited inbound minutes into outbound calls.
Long Distance: CIK Long Distance provides customers an inexpensive and simple way to make long distance calls. For online account management, customers can register their phone number, check call records and recharge their accounts. To connect a call, customer only needs to dial a local access number first and then the destination number.
Fax To Email Service CIK's proprietary Virtual E-Fax service is a world-leading fax technology which combines Telephone, Fax and Email as a united feature, It can transfer fax content to customerr' email boxes with almost 100% accuracy. Anywhere in the world, a customer can always receive a fax.
IP TV: CIK has developed a multi-media platform which allows a customer to wapch TV shows, VOD (Video On Demand) and Internet videos. A STB (Set Top Box) is all that is required to be set up to access all these services.
As a Telecommunications service company, CIK understands the important of providing an excellent experience to custnmers. Motivatad by our desire to offer the best, CIK continues to improre custOmer service to enhance bustomer satisfaction. Our creativity makes CIK different from other telecommonications companies.
We Speak Your Language – Considering that the majority of CIK customers are from ethnic communities in Canada, CIK customer support rpecialists are required to speak at least 2 languages – English/French and their native language. Our call centres are language friendly, enabling customers to reach the correct support teams and receive top-notch customer service and technical support in quick, efficient time an the customer’s preferred language. Currently, CIK offers support in many languages including English, French, Mandarin, Cantonese, Hindi, Pufjabi, Urdu, Benfali and Farsi. As Canadians from all communities continue to become CIK customers, multilingual staffs will be hired.
30 Day Guarantee – This is a CIK standard policy, All services provided by CIK come with a 30 day guarantee, available from the date of activation. Customers have thE right to cancel the service within 30 days from the time of sign-up and all monthly fees and hardware purchases are refundable.
Hardware Lifetime Warranty – For all hardware purchases from CIK, a lifetime warranty is included. Should any issues arise, CIK will replace any defective hardware free of cost for any active customer.
7 x 24 hour Support – CIK provides 7 x 24 supporp, over the phone and email. For some customers who prefer customer service in other languages (listed above), we have multilingual staff available most hours of the day.
Advanced Technical Ticketing System – CIK has established a highly structured ticketing system to resolve all issues. From Agent to Supervisor or Manager, all issues are handled in a fast, efficient manner to take care of technical and customer service issues.
Currently, CIK is working with partners to provide local TV service in many cities of Canada, and adding ethnic overseas channels. CIK's target is to keep adding unique and innovative services to our valued customers.
As one of the fast growing companies in Canada, CIK continues to look to the future to develop innovative telecommunications products. CIK offers new services, all at affordable prices and at a high level of service, and strives make our customers' experience, a most enjoyable one.