CIK Telecom | 家庭电话服务

CIK provides 30 days quality warranty to all new customers to guarantee customer satisfaction. For DSL Service, customer can cancel the service within 30 days from the bell order complete date and no need to pay monthly fee. For Home Phone Service, customer can cancel the service within 30 days from the service activation date and no need to pay monthly fee. (One time charge as activation fee, configuration fee, shipping and handling fee etc and Long Distance charge generated during this period are non-refundable)

During the promotion, CIK might give free-using hardware to customers so that customers can use our services.

Those promotion equipments (the “Equipments”) might not be exactly the same as the pictures shown in the advertisement and might have different models as well. CIK reserves the right of final explanation and decision of which type of equipments to give. The equipments might be either new or refurbished, and are tested and guaranteed to be working. But the equipments are not guaranteed to be new from original manufactures.

The equipment has one year warranty from CIK. CIK will replace the equipments for free if they are broken within 1 year, except for the damage is due to man-made reasons (such as fire, broken due to wrong power adaptor, physical damage, pour water etc.).

After 1 year, if equipments are broken, customers need to buy new equipments from CIK at our regular price and pay applicable tax and shipping fee. If customer cancels within 30 days from the service activation, the customer needs to return the equipment within 7 days after the service deactivation along with the original package. If the equipment comes back without the original package or missing any parts, 12$ restocking fee will apply. If cancelled over 30 days but within 1 year, $12 restocking fee will apply. For equipment is not returned to us within 7 days after service deactivation date, a regular price of the equipment charge will apply. For the regular price for different type of equipments, please refer to our website at http://www.ciktel.com/Main/Eng/Residential/store.asp.

All the equipments are still CIK's property during the 1 year warranty period.

All rights and responsibilities on the promotional box itself will be transferred to customer when the 1 year guarantee period ends. No equipments return will be required after the transfer.

One Time Fee Discount

CIK might give discount to or waive one time charges such as Processing Fee, Activation Fee, Shipping & Handling Fee and Hardware Purchasing Fee etc. at intervals for the purpose of promotion. For the part of the one time charges which was discounted away or waived, if customers cancel the service within 30 days, the discounted or waived portion will be charged back to the original level. If customers cancel the service after 30 days from the service activation, there would be no charge back for the one time fee discount.

Service Fee Discount

CIK might give new customers monthly service fee discount from time to time based on the term specified by the corresponding promotion. The common terms might be 1 month, 3 months, 6 month, 1 year, 2 years etc.. The monthly service fee discount will be stopped automatically at the mature of the pre-stated terms and monthly fee will be back to the original price. We will not renew any of the discounts on our own initiative nor choose any service plans other than the corresponding standard service plans for customers. It is the customer’s responsibility to contact us before the expiration date of the discount promotion and select a new service plan available at that time which can better serve customer’s needs. If customers cancel the service within 1 year, previously discounted service fee will be charged back to make the previous monthly service fee be back to the original price.

Long Distance Package Discount

CIK might give new customers free long distance package from time to time based on the term specified by the corresponding promotion. The common terms might be 1 month, 3 months, 6 month, 1 year, 2 years etc.. The long distance package discount will be stopped automatically at the mature of the pre-stated terms and the long distance package will be back to the original price. We will not renew any of the discounts on our own initiative nor choose any long distance packages other then the corresponding standard long distance packages for customers. It is the customer’s responsibility to contact us before the expiration date of the discount promotion and to select a new long distance package available at that time which can better serve customer’s needs or choose to remove the long distance package. If customers cancel the service within 1 year, previously discounted long distance package fees will be charged back to make the previous long distance package fee be back to the original price.

CIK might give customers monthly service fee discount if customers prepaid for a certain period of time according to the promotion. If customers cancel the service before the mature of the promoted terms, the service fee of the used months will be charged back to the original price. The prepayment, after deducting all the applicable charges, will be refunded to customers.

CIK might give customers third party products such as TV, IPAD etc as free prizes of promotional lucky draws. There is no obligation for customers to keep using CIK services in order to maintain the ownership of the free prize as long as the conditions meet. CIK is not providing any warranty or support to those third party products. Customers need to get support from the manufacturers directly.

The Referral Program

To express thanks to CIK loyal customers who recommends to their friends, CIK might give eligible referrals certain gifts or service discounts as referral bonus according to different promotions. The following terms and conditions apply: The referral bonus only applies to CIK Active Customers who recommend New Active CIK Home Phone/Internet customers; referral bonus for each valid recommendation; The referral bonus will be effective 30 days later then your friends' CIK Home Phone/Internet service activation date; The referral bonus is not redeemable as cash; When the CIK account deactivated, all remaining referral fee will be cleaned out and will not be refunded in any format; Valid referee’s CIK promotion code must be provided at the time when order been submitted or within 1 day (24 hours) later by calling us or sending us email; Later promo code is not accepted, the offer is lapsed automatically after the time limit; Terms & condition explanation rights belong to CIK and might be changed without notice.


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Promotion Terms and Conditions

General

Limited Time Promotions