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CIK offers on its VPhone service a form of 911 Dialing service (911 Dialing) that is similar to traditional 911 (911) service but has some important differences and limitations when compared with enhanced 911 Dialing service (VoIP 9-1-1) available in most locations in conjunction with traditional telephone service. With both traditional 911 and VoIP 9-1-1 Dialing service, your call is sent directly to the nearest emergency response center. In addition, with VoIP 9-1-1 Dialing service, your call back number and address are visible to the emergency response center call-taker. With VPhone?fs 911 Dialing service, your call is sent to a national emergency call center. The emergency operator answering the call may not have your call back number or your exact location, so you must be prepared to give them this information. The call center operator will confirm your location information and then transfer your 911 call to the emergency response center nearest your location. You authorize us to disclose your name and address to third-parties involved with providing 911 Dialing to you, including, without limitation, call routers, call centers and local emergency centers.
For each phone line that you utilize with the Service, you must register with CIK the physical location where you will be using the Service with that phone line. Your initial location will be registered as a part of subscribing to the Service. It is incumbent on you to confirm the accuracy of your physical address via your online account if you have any changes, additions or transfers of phone numbers. When you move the Device to another location, you must update your location. If you do not update your location, 911 calls you make may be sent to an emergency center near your old address. You may update a location by logging on to your online account. For purposes of 911 Dialing, you may only register one location at a time for each phone line. Regardless of what address you register for a portable device (e.g., WiFi, CIK V-Phone or SoftPhone), emergency calls you make from these devices will be routed to the CIK national emergency response center.